DelMac Tech – Terms & Conditions

Last updated: May 2026

1. About DelMac Tech

DelMac Tech provides practical, people-focused technology support, digital guidance, website assistance, digital organisation support, remote assistance, and community-focused digital services.

By booking or using DelMac Tech services, you agree to these Terms & Conditions.

2. Services

Services may include:

• Remote technology support

• In-home support (where available)

• Device setup and transfers

• Website and digital assistance

• Membership support services

• Digital organisation assistance

• Legacy and digital continuity planning support

• Community and educational support sessions

Services are tailored to individual needs wherever possible.

3. Bookings & Appointments

Appointments may be booked through our website, booking platform, phone, email, or direct contact.

Flexible appointment times may be available outside standard business hours by arrangement.

Remote support and regional travel options may also be available depending on location and support requirements.

4. Payments

Payment terms may vary depending on the service provided.

Invoices, memberships, consultations, and support sessions may require payment before or after services are delivered.

DelMac Tech will always aim to communicate pricing clearly and transparently.

5. Respectful Communication

DelMac Tech is committed to providing a calm, respectful, judgement-free support experience.

We ask that all communication with DelMac Tech remains respectful and appropriate.

6. Technical Limitations

While DelMac Tech will always do its best to assist, some issues may be outside our control, including:

• Third-party service outages

• Hardware failures

• Manufacturer restrictions

• Account recovery limitations

• Internet/provider issues

• Unsupported or obsolete devices

No guarantee can be made that every issue can be resolved.

7. Client Responsibility

Clients remain responsible for:

• Maintaining lawful access to their accounts and devices

• Providing accurate information where required

• Backing up important information where possible

• Reviewing recommendations before implementing major changes

DelMac Tech may recommend backup and continuity measures but cannot guarantee protection from all forms of data loss.

8. Membership Services

Memberships are designed to provide ongoing support, reassurance, and continuity.

Membership inclusions may vary depending on the membership level selected.

Memberships are intended to remain flexible and human-focused rather than restrictive long-term IT contracts.

9. Privacy & Confidentiality

DelMac Tech understands that clients may share sensitive personal, digital, or family-related information.

Reasonable care will always be taken to maintain privacy and confidentiality.

Please refer to our Privacy Policy for further information.

10. Changes to Services or Policies

DelMac Tech may update services, memberships, pricing, or policies over time.

Updated versions will be published on the DelMac Tech website.

DelMac Tech – Privacy Policy

Last updated: May 2026

1. Our Commitment to Privacy

DelMac Tech respects your privacy and understands the importance of protecting personal and digital information.

We aim to collect only the information reasonably required to provide support, communication, bookings, memberships, and related services.

2. Information We May Collect

Depending on the service provided, DelMac Tech may collect:

• Name and contact details

• Booking information

• Device or technology information

• Email correspondence

• Support notes and service history

• Membership information

• Information voluntarily shared during support sessions

3. How Information Is Used

Information may be used to:

• Provide support services

• Respond to enquiries

• Manage bookings and memberships

• Improve services and support quality

• Maintain continuity of support

• Communicate important service updates

4. Confidentiality

DelMac Tech understands that many support situations involve personal, sensitive, or family-related information.

Reasonable care is taken to maintain confidentiality and respectful handling of client information.

5. Third-Party Services

DelMac Tech may use trusted third-party services for:

• Website hosting

• Booking systems

• Email communication

• Payment processing

• Analytics or website functionality

These providers may store or process limited information required for their services.

6. Data Security

While no online system can guarantee complete security, DelMac Tech aims to use reasonable safeguards to protect information wherever possible.

7. Access & Corrections

Clients may request corrections to inaccurate personal information by contacting DelMac Tech directly.

8. Contact

For privacy-related questions, please contact:

hello@delmactech.com.au

DelMac Tech – Booking & Cancellation Policy

Last updated: May 2026

1. Our Approach

DelMac Tech understands that life happens.

Our goal is to provide flexible, supportive, people-focused service while also respecting appointment times and preparation requirements.

2. Booking Appointments

Appointments may be booked:

• Online

• By phone or text

• By email

• Through direct contact

Some services may require additional preparation or confirmation before appointments proceed.

3. Cancellations & Rescheduling

If you need to cancel or reschedule an appointment, we simply ask for as much notice as possible.

This helps us support other clients and manage travel and scheduling commitments.

4. Late Arrivals

If running late, please contact DelMac Tech where possible.

Depending on scheduling availability, appointments may need to be shortened or rescheduled.

5. Remote Support Sessions

For remote support appointments, clients may need:

• A stable internet connection

• Access to their device

• Required passwords or account access

• A quiet and safe environment where possible

6. Regional Travel & Service Areas

DelMac Tech is based in Albany WA and may provide support locally, regionally, or remotely depending on location and service requirements.

Travel availability may vary.

7. Membership Bookings

Membership clients may receive:

• Priority scheduling

• Ongoing support access

• Reduced support rates

• Additional continuity services depending on membership level

8. Compassionate Flexibility

DelMac Tech recognises that some clients may be managing:

• Health concerns

• Caring responsibilities

• Grief and loss

• Accessibility challenges

• Complex personal circumstances

Where possible, we will always aim to approach bookings and support with flexibility, compassion, and understanding.